Terms of service.

Last Updated: [03/26/2025]

1. Introduction
Serenity PLLC ("we," "us," or "our") operates the website https://www.serenity-ny.com (the "Site"). These Terms of Service ("Terms") govern your access to and use of our Site and services (collectively, the "Services"). By using our Services, you agree to these Terms. If you disagree, you must discontinue use immediately.

2. Practice Information

  • Service Area: New York State (telehealth available to NY residents only)

  • Patient Age Limit: Services limited to adults 18+ years

  • Non-Emergency Practice: We do not provide crisis or emergency care

3. Intellectual Property
All content on this Site (text, graphics, logos, etc.) is our property and protected by copyright laws. You may not reproduce, distribute, or modify any content without our written permission.

4. User Responsibilities
You agree to:

  • Provide accurate information when scheduling appointments

  • Not record sessions without provider consent

  • Not use our Services for illegal purposes

  • Pay for services as outlined in our payment policies

5. Medical Disclaimers

  • Our website content is for informational purposes only and does not substitute professional medical advice

  • No provider-patient relationship is established by website use alone

  • Medication management requires established care

6. Appointment Policies

  • Cancellations: Require 24-hour notice; late cancellations may incur fees

  • No-shows: Repeated missed appointments may result in discharge from practice

  • Telehealth: Requires NY residency during sessions

7. Payment Terms

  • Fees are due at time of service unless otherwise arranged

  • We accept: [List payment methods]

  • Insurance claims filed as a courtesy; patients responsible for unpaid balances

8. Privacy
Your use of our Services is subject to our Privacy Policy, which complies with HIPAA and NY State laws.

9. Limitation of Liability
We are not liable for:

  • Indirect or consequential damages

  • Unauthorized access to your data (despite our security measures)

  • Interruptions in website availability

10. Governing Law
These Terms are governed by New York State law. Any disputes shall be resolved in Onondaga County courts.

11. Changes to Terms
We may modify these Terms at any time. Continued use constitutes acceptance of changes.

12. Contact Us
For questions about these Terms:
Serenity PLLC
[(315) 217-1407]
[admin@serenity.ny.com]