Last Updated: [03/25/2025]

This Privacy Policy describes how Serenity PLLC ("we," "us," or "our") collects, uses, and discloses your protected health information (PHI) and personal data when you use our website (https://www.serenity-ny.com), engage with our mental health services, or communicate with us (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Changes to This Privacy Policy

We may update this policy to reflect changes in laws or practices. The revised version will be posted on our website with an updated "Last Updated" date.

2. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Contact details (name, email, phone number, address).

• Health-related information (medical history, treatment preferences) submitted via forms or appointments.

• Payment information for billing purposes (processed securely via third-party providers).

B. Automatically Collected Data

• Usage Data (IP address, browser type, pages visited) via cookies and analytics tools (e.g., Google Analytics).

• Cookies: We use cookies to improve site functionality. You may disable cookies in your browser settings, but this may limit Services.

C. Information from Third Parties

• Referrals from other healthcare providers (with your consent).

• Insurance verification data.

3. How We Use Your Information

• To provide psychiatric care (adult patients only): Schedule appointments, process payments, and deliver treatment.

• For communication: Respond to inquiries, send appointment reminders (via secure methods).

• For legal compliance: Meet HIPAA, New York State, and federal healthcare regulations.

• For security: Protect against fraud or unauthorized access.

4. How We Disclose Information

We do not sell your PHI or personal data. Disclosures are limited to:

• Healthcare operations: Coordinating with labs, pharmacies, or specialists (with consent).

• Legal obligations: Reporting abuse, court orders, or public health risks.

• Service providers: HIPAA-compliant vendors (e.g., EHR systems, billing processors).

5. Your Rights

Under HIPAA and New York State law, you may:

• Request access to your PHI.

• Request corrections to inaccurate records.

• Request restrictions on disclosures.

• File a complaint with us or the U.S. Department of Health & Human Services.

To exercise these rights, contact:
Serenity PLLC
[admin@serenity-ny.com] | [+1 (315) 217-1407]

6. Data Security

We use HIPAA-compliant safeguards (encryption, secure servers, access controls) to protect your information.

7. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

8. Contact Us

For questions or to exercise your rights:
Serenity PLLC
Syracuse, NY
[admin@serenity-ny.com] | [+1 (315) 217-1407]